The gatehouse
Reaching the gate
The gatehouse is staffed around the clock, and every arrival — guest, vendor, or delivery — checks in there. For community questions, the HOA office is the right call.
- Gate hours
- Staffed 24/7
- HOA / Community office
- (352) 277-5000
How things work at the gate
Guests, vendors, and deliveries
Expecting a guest?
- Sign in to the resident portal.
- Add your guest to your approved list before they arrive.
- They're identified at the gatehouse and sent through.
Didn't get a chance to add them? Walk-in guests simply check in with the guard, who verifies the entry.
Hiring a vendor?
- Sign in to the resident portal.
- Add your vendor — landscaper, pool service, cleaner — under your household.
- They're recognized at the gate on every visit, no call needed.
Vendors you add carry your household's standing authorization until you remove them.
Deliveries
- Couriers and food delivery check in at the gatehouse like any visitor.
- The guard logs the delivery, verifies, and sends them through to your address.
You can set delivery preferences — including verification calls and your regular delivery services — in your resident portal profile.
New to Southern Hills?
- On the resident portal, choose New resident? Register.
- Fill in your household details.
- The property manager reviews and approves your registration.
Once approved, keep your guest list and household details current so the gate always has the right information.